Returns and complaints

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods. To exercise the right of withdrawal, send us (InfluenciCo LLC, info@novalixir.com) a clear statement before the period expires, for example by email or through the contact form, stating your order number.

Send the goods back without undue delay and in any event no later than 14 days after informing us of your withdrawal, to the address we give you; you bear the direct cost of returning the goods. We reimburse all payments received from you, including the standard delivery costs, without undue delay and no later than 14 days after we receive your withdrawal, using the same means of payment you used; we may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent them back.

The right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

If your order arrives damaged, defective or incorrect, email us with your order number and a photo — we arrange a replacement or a refund at no cost to you.